Returns Policy
We hope you love your new purchase! If your product arrived faulty or damaged, or you're not satisfied with your product - our refund policy with our 14-day guarantee is outlined below.
Eligibility for Refunds or Returns
- You must contact us within 14 days of delivery to initiate a refund or exchange
- We will request photos and videos showing the defects of your product
Non-Returnable Items
We do not offer refunds for:
- Orders placed by mistake
- Finding a cheaper alternative
- Misusing the product or not following care instructions
- No longer needing the product
- Faults disclosed before purchase
- Products that have been used
How to Initiate a Refund
- Contact Us: Email us at info@earthskitchen.com.au with your order number, reason for refund, and photos & videos of any damage or faults.
- Approval: Once approved, we’ll provide you with a refund or store credit.
Refund Process
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Refunds are processed within 5-7 business days after approval.
Got a Question or Feedback?
We're a small business that's here to help, and always looking for ways to improve. If you have any feedback or concerns about your order or the process in general, please reach out to us and we will do our best to address those concerns.
Thank you for supporting Earth's Kitchen! 💚
