Returns & Refunds

We want you to love your Earth’s Kitchen products. If something isn't right, please get in touch and we'll do our best to help.

30-Day Money-Back Guarantee

If you're not happy with an unused product, you can contact us within 30 days of delivery to request a return.

• Products must be unused and in their original packaging.

• Return postage is the customer's responsibility.

• Original delivery fees are non-refundable for change of mind returns.

• Once your return is received and approved, we'll arrange a refund, replacement or store credit.

Faulty or Damaged Products

If your product arrives damaged or develops a fault, please contact us with your order number and photos or videos of the issue.

We'll assess the problem and provide an appropriate remedy in accordance with applicable consumer law. This may include a repair, replacement or refund.

Where required by Australian Consumer Law, we'll cover reasonable return costs for faulty products.

International Orders

If you purchase from outside Australia, your order may also be subject to the consumer protection laws of your country.

Nothing in this policy is intended to limit any rights you may have under applicable consumer law.

Not Covered by Our 30-Day Guarantee

Our change of mind guarantee doesn't apply to:

• Used or misused products

• Damage caused by not following care instructions

• Products you no longer need

• Finding a cheaper alternative

• Issues that were clearly disclosed before purchase

This does not affect your rights under applicable consumer law.

Contact Us

For any return or refund enquiry, email info@earthskitchen.com.au with your order number and details of the issue. We may request photos or videos to help assess the issue.

Approved refunds are generally processed within 5–7 business days.

Your rights under Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.