Refund Policy

We hope you love your new purchase! If your product arrived faulty or damaged, our refund policy is outlined below.

Eligibility for Refunds

• You must contact us within 14 days of delivery to initiate a refund or exchange
• We will request photos and videos showing the defects of your product 

Non-Returnable Items

We do not offer refunds for:

• Change of mind
• Orders placed by mistake
• Finding a cheaper alternative
• Misusing the product or not following care instructions
• No longer needing the product
• Faults disclosed before purchase

How to Initiate a Refund

1. Contact Us: Email us at info@earthskitchen.com.au with your order number, reason for refund, and photos & videos of any damage or faults. 
2. Approval: Once approved, we’ll provide you with a refund or store credit.

Refund Process

• Refunds are processed within 5-7 business days after approval.

Got a Question or Feedback?

We're here to help, and always making room for improvement! Reach out to us via email if you have any concerns or questions about your order.

Thank you for supporting Earth's Kitchen! 💚